HELP CENTER · BOOKMERRIN
Frequently Asked Questions
Answers about our book editions, delivery, returns, payments, and digital reading. For anything specific to an order, our customer support team is happy to assist.
What formats can I choose?
Each BookMerrin title lists its available formats separately. Paperback and hardcover are printed editions shipped to your address. Some titles also have an EPUB digital option. The selected format and its price appear on the product page.
Does a paperback or hardcover include the ebook?
No. A print order does not include a digital file unless the product offer explicitly says that it does. Digital formats are separate purchases and are shown only when available to order.
How do I choose paperback or hardcover?
Open a book’s page, use the Book Format selector, and choose paperback or hardcover. The displayed price and order availability update for that edition.
Do you ship within the United States?
BookMerrin serves U.S. customers. Available destinations, methods, and shipping charges are shown at checkout. The Shipping Policy has more detail.
When will a printed order arrive?
Orders placed before 3:00 PM Pacific Time, Monday–Friday normally have 1–2 business days of handling. Standard delivery is estimated at 5–7 business days after dispatch. These are estimates, and the shipping method and destination may affect arrival.
Can I track my shipment?
When the carrier provides tracking, it is sent by email or made available with the order information. Contact support with your order number if you need help locating a delivery.
What is your return policy?
Eligible printed books can be returned within 30 calendar days after delivery. Please contact us to obtain return authorization and instructions, then send the item within 14 days after authorization. Review our full Return & Refund Policy.
Who pays the return postage?
For verified damaged, defective, or incorrect items, BookMerrin covers reasonable return shipping or arranges a prepaid return. For a change-of-mind return, you pay return postage. We do not charge a restocking fee on eligible returns.
How long does a refund take?
After your returned item reaches the designated return facility and is approved, we initiate the refund within 7 calendar days. Your bank or card provider may take additional time to post the credit.
Can I exchange a damaged or incorrect book?
Yes, we can arrange an exchange when a replacement copy is available. Please email us with the order number and, if helpful, photos of the problem.
How are digital books delivered?
For an eligible completed digital order, the EPUB download is made available through the order details and/or customer account. EPUB files are intended for compatible ebook-reading apps and devices; check the format listed before purchase.
Are the classic texts public domain?
Many original works in our catalog are in the U.S. public domain and can be found free through libraries and archives. A particular cover, illustration, adaptation, or edition may have separate rights. Learn more on our Licensing & Rights page.
What payment methods do you accept?
Square is our selected card-payment provider. The secure checkout displays the payment methods currently enabled for your order. We never ask you to send a card number by email. See our Payment Policy.
What are your customer service hours?
Monday–Friday, 9:00 AM–5:00 PM Pacific Time (Washington State). We are closed Saturday and Sunday. Email us any time and we will respond during business hours.
How can I contact BookMerrin?
Email: support@bookmerrin.com
Phone: +1 360 485 9296
U.S. correspondence: 1700 MAIN ST, Washougal, WA 98671, United States. Please request authorization before mailing returns.